ACCESSIBILITY STATEMENT

Last Updated: 23 September 2026

ARK Guarding Solutions is committed to making our website accessible and usable for as many people as possible, regardless of ability, disability, technology or circumstances.

We aim to provide an accessible digital experience and are continually working to improve the accessibility, usability and clarity of our website.

1. OUR COMMITMENT

We want everyone who visits the ARK Guarding Solutions website to be able to access and understand the information and services available.

We aim to make our website accessible to people who may experience:

• Visual impairments;

• Hearing impairments;

• Mobility impairments;

• Cognitive or learning difficulties;

• Neurodivergence;

• Temporary disabilities;

• Age-related accessibility needs;

• Other circumstances that may affect access to digital content.

We aim to follow recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG).

2. ACCESSIBILITY FEATURES

Where reasonably practicable, we aim to provide accessibility features including:

Clear Content

We aim to use clear, straightforward language and logical page structures.

Readable Text

We aim to use appropriate:

• Font sizes;

• Line spacing;

• Headings;

• Paragraph spacing;

• Text contrast;

• Content layouts.

Keyboard Navigation

We aim to ensure that key areas of the website can be accessed using a keyboard without requiring a mouse.

Images and Alternative Text

Where appropriate, images may include alternative text to help users who use screen readers or other assistive technologies understand their purpose.

Decorative images may be marked appropriately so that assistive technologies can ignore them.

Forms

We aim to make website forms clear and accessible, including appropriate labels and instructions.

Links

We aim to use meaningful link text so that users can understand the purpose of links without necessarily needing surrounding context.

Video and Multimedia

Where multimedia content is provided, we aim to use appropriate accessibility features such as captions or transcripts where reasonably practicable.

Responsive Design

We aim to ensure that the website can be accessed across a range of devices, including:

• Desktop computers;

• Laptops;

• Tablets;

• Smartphones.

3. ASSISTIVE TECHNOLOGY

Our website is intended to work with commonly used assistive technologies, including screen readers and browser accessibility tools.

However, compatibility can vary depending on:

• Device;

• Operating system;

• Browser;

• Assistive technology;

• Browser extensions;

• User settings.

We cannot guarantee that every combination of hardware, software and assistive technology will operate perfectly with every part of the website.

4. ONGOING IMPROVEMENTS

Accessibility is an ongoing process.

We regularly review our website and may make changes to improve:

• Navigation;

• Content structure;

• Colour contrast;

• Keyboard accessibility;

• Screen reader compatibility;

• Forms;

• Mobile accessibility;

• Page performance;

• General usability.

As technology and accessibility standards develop, we will seek to make appropriate improvements.

5. KNOWN LIMITATIONS

Although we aim to make our website as accessible as reasonably practicable, some areas may not currently meet every accessibility requirement.

Potential limitations may include:

• Older documents or downloadable files;

• Third-party content;

• Embedded services;

• External websites;

• Certain interactive features;

• Content supplied by third parties;

• Legacy website components.

Where third-party content is used, we may have limited control over its accessibility.

We will seek to identify and address accessibility issues where reasonably practicable.

6. THIRD-PARTY CONTENT

Our website may contain links, embedded content or services provided by third parties.

Examples may include:

• Maps;

• Social media platforms;

• Video platforms;

• Recruitment platforms;

• Payment services;

• Customer communication tools;

• External booking or enquiry systems.

ARK Guarding Solutions does not control the accessibility of third-party websites or services.

If you experience an accessibility issue with third-party content accessed through our website, please let us know and we will consider whether an alternative method of accessing the relevant information can be provided.

7. ALTERNATIVE FORMATS

If you require information published on our website in an alternative format, please contact us.

Where reasonably practicable, we may be able to provide information in an alternative format or through an alternative communication method.

Please tell us:

• Which information you require;

• The format you need;

• Any accessibility requirements that would help us communicate with you effectively.

8. REPORTING AN ACCESSIBILITY ISSUE

We welcome feedback about the accessibility of our website.

If you experience any difficulty accessing information or using any part of our website, please contact us.

Email: Support@arkguardingsolution.co.uk

When contacting us, it would be helpful if you could provide:

• The page or feature you were trying to access;

• A description of the accessibility issue;

• The device or browser you were using, if known;

• The type of assistive technology being used, if applicable;

• Your preferred method of receiving a response.

You do not need to provide information about your disability unless you wish to do so.

9. RESPONDING TO ACCESSIBILITY FEEDBACK

We aim to review accessibility feedback and take reasonable steps to address issues where possible.

Where an issue cannot be resolved immediately, we will consider whether an alternative way of accessing the relevant information or service can be provided.

We will prioritise issues that prevent users from accessing important information or essential website functionality.

10. ACCESSIBILITY STANDARDS

We aim to work towards the principles and recommendations contained within the Web Content Accessibility Guidelines (WCAG).

WCAG is based around four core principles:

Perceivable

Information should be presented in ways that users can perceive.

Operable

Website functionality should be usable through different methods of interaction.

Understandable

Information and website functionality should be clear and understandable.

Robust

Content should work with a range of current technologies and assistive technologies.

11. CONTACT US

If you have an accessibility question, require an alternative format or want to report an accessibility issue, please contact:

ARK Guarding Solutions

Email: Support@arkguardingsolution.co.uk

We welcome feedback and will use it to help improve the accessibility of our website.

DOCUMENT INFORMATION

Organisation: ARK Guarding Solutions
Document: Accessibility Statement
Last Updated: 23 September 2026
Contact: Support@arkguardingsolution.co.uk